Hello, We are a hospital system that has been running our intranet based on established departmental hierarchy. As we look at the knowledge base structure. Is it better to go with a 1 internally public KB and many internally private? Or 1 KB for ever...
Together with the authors we were working on content creation guidelines and were considering to have a section dedicated to AI. Does anyone have any suggestions or recommendations regarding the subject?
Has anyone used the knowledge Center yet? it's like a workspace for knowledge users. Here is our challenge: we have Tech knowledge admins and HR Knowledge admins. 1. is it possible to have the lists only show data for the personas who opens up the ce...
We will soon be implementing an AI Agent to search our knowledge bases and are taking a stronger stance with our knowledge managers about timely workflow maintenance to ensure our articles are current and correct. Currently we have about 4,600 articl...
Hi, What am I missing? I try to import Knowledge Categories in to kb_categories table but I always receive same error. I'm at Knowledge Categories [kb_category] table, then I selected Import and then created following Excel to import new category.S...
In the Zurich release, users with the Admin or ITIL roles can select Knowledge → Create New and are directed to the Knowledge Center, where they can create new articles using the new experience. However, users such as Business Stakeholders o...
Interested on thoughts on using the Communities functionality of ServiceNow as a Knowledge\KCS enabler? And, those that have used it was Processes have had the most benefit outside of Knowledge? Case, Incident etc? Plus, any unexpected benefits fro...
Hi, Based on your requirement to align with corporate identity I was wondering if anyone knows how to access, format the editor properties in Knowledge centre, i.e., Limiting the font options, padding, alignment, etc. Setting criteria for H1, H2, H3,...
Hi, which property is available to add more than 5 knowledge articles to AI Agent article creation? Thank you!
Is it possible to apply a different knowledge block to an article depending on whether it is opened in light or dark theme?I have lots of CSS styles contained in knowledge blocks, and unfortunately some have hard-coded text colors which don't work so...
With the legacy Managed Documents (dms_document table) there is a plugin, Knowledge Document, that allows you to publish managed documents as knowledge articles. However with the newer Document Management (ds_document table) product, I can find no su...
Hi Team, User is able to access the knowledge Center but not able to see the data on the tabs "Potential duplicates" and "Top 5 potential gaps" what access is needed to view the data.
Hello Community When creating new knowledge article there are two similar fields "Service Category" and "Topic". How to understand "Topic" in that case? Intuitively I thought that Topic is more detailed than "Service Category" for example: Topic: "La...
Hey folks. How do I hide one kb from non-logged-in users? I've tried user criteria and advanced codes, but it all fails. I can hide articles from guests, but I want to hide the whole kb because the user experience is a bit bumpy. Thanks rob
Hello Knowledge Management Community, We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. If you deal...
