We are just at the start of this journey, but we are working hard to train them on the tool AND support them in developing sustainable processes within each team. If there is little or no knowledge culture, then it's quite difficult and shocking for people to understand that this is an ongoing, operational requirement. A recurring checkmark, as it were, not a one and done. 
I'm currently working with our leadership to understand how we could realistically add participation in the knowledge management process to our annual review process for individuals.