Streamlining Search Results in a Single Knowledge Base

Hi All,

In my organization, we maintain a single knowledge base that caters to end users, the service desk, and support teams. Here’s a bit more context:
• The knowledge base includes ITIL-marked SOP articles for support teams and service management articles for processes like change, request, problem, and knowledge.
• When searching for terms such as “change management,” the results often show numerous unrelated articles wherever the term is referenced, making it challenging to find the most relevant information.

While I understand that having separate knowledge bases might help, we prefer to stick with a single knowledge base. Are there any best practices or configurations we can apply—like tagging, categorization, or search filters—to improve the search experience and streamline results?

I’d really appreciate your insights or suggestions.