Hi @anubhavkapoor76  san

Thank you for your response.

I thought we've installed the latest version of Now Assist for ITSM but it seems not.

but it says it's "up to date".

Do you know why our instance says like that?

We also already installed the plugins mentioned by you previously:

I can find this option via Service Operation Workspace 

But what I would like to confirm this option is CSM/FSM Configurable Workspace based on ServiceNow Documentation.

Could you confirm why the expected workspace does not display the icon?

Best Regards,

Koyama