• After someone chats with the Virtual Agent, you want to show them a survey right there in the chat.

• You can do this using built-in settings in ServiceNow, with a small tweak.

• Just turn on the survey feature and set it to show up every time a chat ends.

• You can also add a final step in your chat flow that triggers the survey when the user says they're done.

This way, the survey pops up inside the chat window, even if the system still thinks the conversation is active.