Tanushree Maiti
Tera Patron

3 weeks ago

Hi @m7777 

 

To force the Now Assist Virtual Agent to launch a specific topic via a button or link in your portal, you can use the URL parameter.

 

refer: https://www.servicenow.com/community/virtual-agent-nlu-forum/start-a-specific-va-conversation-from-a...

KB2697452 How to create a direct URL for Now Assist Virtual Agent 

Virtual Agent - Starting conversations in a custom way

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti