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01-11-2021 09:53 AM
Have you tried to attach smiles as an image and then using mail script attached to notification body ?
Blog for reference.
Smiley Survey using email notification in ServiceNow
or try to use Survey Question Bank library.
Reference:
https://community.servicenow.com/community?id=community_blog&sys_id=356c8cf5db39c450190dfb2439961968
