Hi Sandy,

I think the issue is that the "Approval For" field (sysapproval) is looking at the Task table and knowledge articles are not extended from task therefore you can't pull through the information that you require.

One solution would be to create a mail script, which you can then pull through the document id's sys_id to do a GlideRecord to the knowledge article table (kb_knowledge), where you can then retrieve the number of the article and return that back into the notification directly.

Mail script documentation can be found here

Thanks

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