Inbound action condition - condition to long

Lucy10
Tera Contributor

Hi,

I am facing an issue with an inbound action condition and I need help with it.

The problem is that they don't want an incident to be created depending on the context of the email body. There are certain email body contexts that they want to ignore and not create an incident for. However, the conditions required to ignore these contexts are too long to include in the condition field.

Should I create a system property that contains the two long values separated by a comma? And how should I include this system property in the condition?

Any advice and examples would be greatly appreciated.

Thanks,

Lucy