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03-08-2026 06:17 AM
So basically you want to close RITM and REQ once catalog task is closed.
Simply use "Update Record" flow action on RITM 1st and close RITM after Catalog task is closed and then again use "Update Record" flow action on REQ to close REQ.
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Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader