ahoy @damodar,

it can be done by a workflow editor or flow designer, what is your preference/convention?

Note: Flow designer was renamed to workflow studio 😄 so when you say workflow which one do you mean?

i means workflow studio

Fantastic, @damodar thanks for clarification.

Then go to Workflow studio, create a new flow (or duplicate existing) with the similar steps:

Ask for Approval (Approver is manager of the requestor)

If condition for Approved and Else (rejected)

If Approved, check the Opened by's location - Is it Canada or not:

If Approved and user from Canada, add the Requestor to the group defined here (example on Chatbotin my case):

Else the other group

Tip: there are flow variables which can make the group assignments more dynamic and easier to maintain, if it will require update in the future, you can just adjust a system property (populating the flow variable) rather than to touching the workflow..

Hi @damodar 

Use Modernized Flow instead of Legacy Workflow in ServiceNow, as it aligns with the current platform terminology and reflects the newer process automation framework.

High level steps:

1. Trigger: Set the trigger to run when a request is Created.
2. Action: Ask for Approval:
• Select the Requestor's Manager for the approval.
3. Condition: If Approval State is Approved:
• Nested Condition: If User's Location is Canada
• Action: Add user to Bitlocker to Go Exception (ca).
• Action: Close the request.
• Else (Any other location):
• Action: Add user to Bitlocker to Go Exception.
• Action: Close the request.
4. Condition: If Approval State is Rejected/Denied:
• Action: Close the request.
• Action: Send an email notification to the user.