Attachment side panel visibility in csm

Hi All, In CSM workspace while attachment Open from related list the attachment not showing in side panel.only .png jpg files showing not all how to configure if we want to show.

• Question

Notification update

I have a development story for notification updation. the current script is //Fetching approval records that are in request state and approval user is inactive.var approverGR = new GlideRecord('sysapproval_approver');var encodedQuery = 'state=request...

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ServiceNow Career Guidance Needed

Hi everyone,I need some guidance from the community regarding my ServiceNow journey.I completed ServiceNow ITSM training in June 2025 and attended around 15 interviews. However, I faced rejections mainly due to lack of scripting knowledge, even thoug...

• Question

Throw an error message if two INCTASK has same assignment group under the Parent Incident

Requirement:For a given Parent Incident, the system must ensure that no two Incident Tasks (INCTASK) have the same Assignment Group.Behavior:When a user attempts to create or update an Incident Task with an Assignment Group that already exists on ano...

• Question

How should I perform this

Please create a weekly job running at 7 AM CET on Saturday that check the members of the group LIT-SG-ServiceNow-Approvers and if no approval in a requested state exists for the member, then remove the member from the group.    

• Question

Outlook actionable message validate the microsoft entra id token after migrated

How to validate the microsoft entra id token configuration after being migrated for Outlook Actionable Messages. I've followed the steps to migrate token configuration as Microsoft is retiring the External access token. Microsoft will retire External...

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I want to make CAB meetings be in Goole meet automatically. Is there a workaround for it?

• Question

ui action

Hello Everyone,I have a requirement to add an Escalated UI Action button on the Incident form. On click, the state should change to Escalated and a notification should be sent to the Plan Owner and IT Support Manager And this button is only visible f...

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Topics one must cover before joining as a Service Desk in IT sector

I am going to join as a service desk analyst , which topics i must know in service now so that i can serve my organization smoothly.

• Question

ServiceNow (SNOW), PIR stands for Post-Incident Review

What is PIR?A Post-Incident Review is a formal review conducted after a major incident has been resolved.Its purpose is to analyze the incident, identify root causes, and determine preventive actions to avoid recurrence.PIR is part of ITIL best pract...

• Question

SNPI Story 4 - Make HHD Form Dynamic - Validate Task error

While performing "SNPI Story 4 - Make HHD Form Dynamic" task, getting error to validate task even when the UI Policy and UI Policy action has been created as expected. Can you assist what could be possible issue. refer below screenshots:

• Question

When I copy a iist from one list and make changes to new list it is affecting in original list.

Hi Everyone, When I copy a iist from one list and make changes to new list it is affecting in original list. Is it a feature from servicenow or any glitch ?? Please provide information on this.

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