Redirect to problem record
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02-11-2024 09:13 PM
Hello Guys,
I have a requirement i.e. to open a problem form whenever in the Change form we change state from schedule to implement. Remember we don't need to create a problem record but just open a problem record. (also how can we populate a few fields on the problem record like description or short description)
I can achieve this with UI actions but I wanna do it using business rules, is it achievable?
this is the script I wrote but it is not working
(function executeRule(current, previous /*null when async*/) {
if (current.state == 'Implement' && previous.state == 'Scheduled') {
var redirectURL = 'incident.do?sys_id=-1';
action.setRedirectURL(redirectURL);
}
})(current, previous);
thanks in advance
