- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-12-2024 01:56 AM
HI @Southsayer,
Confirm if my understanding is correct for your question above.
You want to create a business rule on run condition (when state of the change changes from scheduled to implement). This business rule should then redirect the user to a new problem form.
My questions for clarification are:
Q1. What fields do you want to populate when you open a new problem record.
Q2. Where do you intend to open the new problem record in same window or in new window.
Suggestions:
I would suggest to go with the UI action for your scenario since it might cause a bad user experience where users are prompted directly to a problem record whenever state changes or have a confirmation message to open a new record. It would be great if you can explain feasibility of you use case.