Hi @Awantika verma ,

you can configure like below.

1. Create one choice value for state called “Pending with Customer” .

2. Create onload client script. and use below logic

if(g_form.getValue('status')=='Awaiting Info') //Awaiting Info use internal value for this
g_form.addOptions('state','Pending with Customer','Pending with Customer');
else
g_form.removeOption('state','Pending with Customer');

3. Create one before Business rule and set the status ="Blocked by vendor" if state is “Pending with Customer” .

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Runjay Patel - ServiceNow Solution Architect
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