Hi @Varsha20,

This usually happens due to a sync or session issue between ServiceNow and Pearson VUE, not because of anything wrong on your side.

In simple terms, your CSA exam registration gets stuck in a “processing” loop when the handoff from ServiceNow to Pearson VUE doesn’t complete properly. So even though you’ve initiated the registration, the exam eligibility isn’t fully activated in the Pearson system.

A few practical things you can try:

• Make sure you're using the same email ID in both systems (this mismatch is a very common cause)
  Check if your payment/attempt is already recorded in Webassessor but not reflecting in Pearson
  Wait for a few hours (sometimes it’s just a delayed sync on backend systems)
• If it still doesn’t work, the best approach is to raise a ticket with ServiceNow Certification support and mention that your registration is stuck in processing and not redirecting to Pearson VUE scheduling.
• In most cases, they fix it by manually syncing or resetting the exam eligibility from their side. When Assignment group changes then update the task SLA group to current
  Assignment Group.

@coyauncle  help  here!!

Let me know if this helps!!!!😉

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10