AndreiB
Tera Contributor

‎01-20-2025 03:18 AM

Hi @MarinaL, also have the same struggle, have you found a solution?
This KB says that context dot-walk doesn't work on service channels, but this was my first try.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584803

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