Hi Tyler, I suppose you figure it out until now, the VA topic is "Now Assist - Error", you can duplicate and change it after the OOB one. In the Assistant configurator you can change the Error topic to your custom one.Hope it helps!
Hi @nikhil_reddy_ch Servicenow has this guide to customize the enhanced chat:https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/now-assist-in-va/reference/theming-na-full-page-experience.htmlHope it helps!
HI @Harsha M V,Have you managed to find a solution to your challenge? My thought was to define a role and use the role for Agent Chat Configuration, then use a scheduled script to assign/remove the role to users based on a list of countries.
Hi @MarinaL, also have the same struggle, have you found a solution?This KB says that context dot-walk doesn't work on service channels, but this was my first try.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584803
