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12-18-2025 02:31 AM - edited 12-18-2025 02:32 AM
Hello Everyone,
I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .
How i can get it?
@Ankur Bawiskar any suggestions?
Regards,
Debasis
Solved! Go to Solution.
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12-18-2025 02:48 AM
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694768
refer this article
Regards,
Poonkodi
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12-18-2025 03:03 AM
it's OOTB behavior, internally it calls this method emailClientOpenPop
This method always picks 1st email client template created on your table
So you can't choose here
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-18-2025 03:06 AM
Thank you for marking my response as helpful.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-18-2025 03:08 AM
One more thing i have a template created for my client and we use the template across all notifications.
in notifications we have a field called "Email template" and here i do set my template which contains the branding for my customer.
Now i have created some client templates for incident table in client templates i do not have "Email template " field so that i can call it how again i can apply the same branding here?