I have multiple email client templates in incident but only one is populating

Debasis Pati
Kilo Sage

Hello Everyone,
I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .

How i can get it?
@Ankur Bawiskar any suggestions?

Regards,

Debasis

Ankur Bawiskar
Tera Patron

@Debasis Pati 

it's OOTB behavior, internally it calls this method emailClientOpenPop

This method always picks 1st email client template created on your table

So you can't choose here

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Debasis Pati 

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

One more thing i have a template created for my client and we use the template across all notifications.
in notifications we have a field called "Email template" and here i do set my template which contains the branding for my customer.

Now i have created some client templates for incident table in client templates i do not have "Email template " field so that i can call it how again i can apply the same branding here?