I have multiple email client templates in incident but only one is populating

[Debasis Pati]

Hello Everyone,
I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .

How i can get it?
@Ankur Bawiskar any suggestions?

Regards,

Debasis

[Debasis Pati · Accepted solution]

In Service Operation workspace when clicked on "..." & then compose email there we have the ability to select one template.

Also for the branding and all we have to go to our email layout click on source code bring the code open the current template click on source code then paste the source code and save in this way your branding will be added and here we can change of the email client template however we want.
Following the above i have achieved my requirement.
also for multiple templates we go to service operation workspace and click on"..." followed by compose email  and click on apply template.

from here you can choose templates of yours for the particular table.
Once you click on any template which is now not selected you will see a Apply button on top right once you apply your selected template will be applied.

Regards,
Debasis

[Gurpreet07]

Hi, There's another option called quick messages to enable multiple templates, but you may not be able to dynamically populate the content from fields.