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04-02-2026 06:39 PM
Try this.
all 3 approvers are created simultaneously in Requested state. They need to be sequenced so Stage 2 only activates after Stage 1 is approved.
Setup
1. Catalog Item → Approval Rules (3 rules):
| Rule | Approver | Order |
|---|---|---|
| Stage 1 | Natasha Ingram | 100 |
| Stage 2 | Change Manager | 200 |
| Stage 3 | Chuck Tomasi | 300 |
The Order field is the key — the platform will only request Order 200 after all Order 100 approvals are complete.
2. Flow (simplified):
Trigger: RITM Created
↓
Wait For Condition → sc_req_item.approval = "approved"
↓
Fulfillment steps...
Add a parallel branch with Wait For Condition → approval = "rejected" for the rejection path.
3. Remove all "Ask For Approval" actions from the flow entirely.
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04-02-2026 06:47 PM
However, I noticed that when we apply approval rules to a group, the approval request is sent to all group members and waits until everyone approves. Is it possible to configure this so that approval from only one member is required instead of all members?
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04-03-2026 06:09 AM
Yes — controlled by the "Approval" field on the Group Approval record, not on the approval rule itself.
Go to Group Approvals tab on the RITM (or the sysapproval_group table) and check the Approval field. It has two options:
| Value | Behavior |
|---|---|
| Everyone | All group members must approve (your current setting) |
| Anyone | First member to approve is sufficient |
Where to Set This
Option A: On the Approval Rule directly In your catalog item's approval rule, set the Approval field to "Anyone" when defining the group approver.
Option B: Via Business Rule (dynamic control) If the approval rule doesn't expose this field in your version, add a Before Insert Business Rule on sysapproval_group:
(function executeRule(current, previous) {
// Target specific catalog item approvals
if (current.parent && current.parent.getTableName() == 'sc_req_item') {
current.approval = 'anyone';
}
})(current, previous);
To validate
After submitting a request, check the Group Approvals tab on the RITM. You should see the group listed with Approval = Anyone. Once any single member approves, the group approval resolves as approved and the next stage (Order 200) kicks in.
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04-05-2026 10:50 PM
Thank you for your response. Unfortunately, the flow has higher priority, so the approval engine is not able to run.
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04-05-2026 11:16 PM
The flow fires on RITM creation and proceeds before the approval engine has a chance to create records from the approval rules.
Fix: Add a Flow Logic Wait
At the very start of your flow, before the "Wait For Condition" step, add a brief pause:
Trigger: RITM Created
↓
Flow Logic: Wait → 5 seconds ← add this
↓
Wait For Condition → approval = "approved"
↓
Fulfillment steps...
This gives the approval engine time to process the approval rules and create the sysapproval_approver records.
If Not — Use a Trigger Condition
Instead of triggering on RITM creation, trigger the flow after the approval outcome:
Trigger: Updated
Table: sc_req_item
Condition: Approval CHANGES TO "Approved"
↓
Fulfillment steps (no wait needed)
Then create a separate flow or trigger for rejection:
Trigger: Updated
Table: sc_req_item
Condition: Approval CHANGES TO "Rejected"
↓
Handle rejection...
Summary
| Approach | Pros | Cons |
|---|---|---|
| Wait 5 sec | Simple, keeps one flow | Slight delay, fragile if engine is slow |
| Trigger on approval change | Reliable, no race condition | Two flows needed (approved/rejected) |