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05-26-2023 12:22 PM
Hi there,
Pre-Quebec to switch between topics, a method used was "vaSystem.switchTopic()". Although this method does perform it's basics, it does bring unexpected side effects on the working of the Virtual Agent client. Starting with the Quebec release, it is recommended to use "vaSystem.switchTopicByName()" or "vaSystem.switchTopicById()" instead.
Replace the usage of "vaSystem.switchTopic()" with "vaSystem.switchTopicByName()" or "vaSystem.switchTopicById()".
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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