Mark Roethof
Tera Patron

Hi there,

 

Pre-Quebec to switch between topics, a method used was "vaSystem.switchTopic()". Although this method does perform it's basics, it does bring unexpected side effects on the working of the Virtual Agent client. Starting with the Quebec release, it is recommended to use "vaSystem.switchTopicByName()" or "vaSystem.switchTopicById()" instead.

 

Replace the usage of "vaSystem.switchTopic()" with "vaSystem.switchTopicByName()" or "vaSystem.switchTopicById()".

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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