Hello, we are reviewing the virtual agent conversation tasks to understand what steps the user took through their interaction with VA. Is there a definition of what each of the different states within the conversation tasks mean?
For example, sometimes ithe state indicades "canceled", "suspended", "completed".
There is also a column names "percentage complete".
Also, within the Conversation Messages tab, there is a column named "Mesage Type" with values such as "actions" or "rich". Curious if there is a glossary on the meaning of these values.
Thank you!
