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05-26-2020 04:41 AM
Hi Mark,
I would like to know what does it mean by user abandon the chat? Is that means the user closes the chat window? or the window is still open by user cant reply to previous conversation anymore?
I clicked on execute now to Time Out Abandoned VA Conversations Scheduled job to mark my ongoing chats which were in work in progress state to closed abandoned just to check. but it does'nt work