Hey

Best practice is: don’t let the AI directly fill reference fields like Business Service or Service Offering. Instead, let the AI only suggest a name, then in your Flow Designer validate it against real records (like in cmdb_ci_service and service_offering) using a lookup.

If a match is found, use the sys_id to populate the field; if not, leave it empty or use a default. Even better, maintain a small mapping table where AI outputs are pre-mapped to valid records. This way, you ensure only existing values are used and avoid any invalid or free-text entries.