FAQ Builder Topic Block and FAQ KB Articles
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09-05-2022 09:08 AM
On the VA Academy video Using AI Search and other search tools with Virtual Agent I saw some great tips about enhancing the search (thank you!). We are exploring FAQ conversation builder topic block as it seems to be a quick win for VA to answer many more questions. In there it is mentioned that we can import FAQ documents. We have several documents in Q&A format, but no FAQ type KB articles. I have a couple questions for my own understanding:
1. When creating an FAQ KB article, do we have to create 1 FAQ article per each question?
2. We have documents in Q&A format with 50+ questions and answers in them. Can you share some on how to import Q&A formatted docs into FAQ type KB article(s)?
Thank you!
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