Conversation type FAQ or Q&A?

Hi. Will soon be migrating from several products into ServiceNow.

Our current chatbot will answer a question directly "conversation style" if the match score is good enough and provide topic/intent choice if uncertain. How could this be implemented in the Virtual Agent? Can i have a fallback which is a table with Question -> Answer where if the utterance matches the question good enough causes the VA to spit out the answer as a reply?