Lener Pacania1
ServiceNow Employee

‎04-17-2020 08:22 AM

Hi,

Try these steps.

  1. Application Navigator > sys_cs_conversation.list
  2. Filter on conversation state "open"
  3. Click into the open conversation and delete.

Please mark if helpful.  

find_real_file.png

find_real_file.png

 

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