Enhance client servicing and streamline operations with end-to-end digitization
The November release includes some exciting developments to Financial Services Operations for Banking, including a core capability enhancement and a new strategic out-of-the-box integration with a leading core banking platform.
These enhancements address critical business needs for banks, who often rely on antiquated and siloed systems, technologies, and processes that create significant and costly gaps in their quest for an effortless and convenient customer experience.
Empower branch managers with visibility across business domains
Branch Manager Dashboard:
Many branch managers lack visibility into important metrics such as how a branch is performing, which services are consuming more resources, and where they are over or understaffed.
With the Branch Manager Dashboard, branch managers are provided visibility across business domains and a holistic view of branch operations through real-time dashboards built specifically for their role. Some of the impactful benefits banks will see from Branch Manager Dashboard include:
- Real-time transparency for branch managers into the operations at their branch.
- The ability for branch staff to easily raise requests on behalf of clients or the branch to back-office teams.
- Actionable insights around how service requests for various banking services at branches have been trending over time. Identify opportunities for improvements.
In addition to the benefits branch managers will recognize, Corporate Headquarters will also see strong value. With Branch Manager Dashboard, Corporate Headquarters will have the ability to view branch performance and identify opportunities for branch training, consolidation, improvements, and resource planning.
Provide seamless client servicing with real-time visibility into accounts and transactions
Financial Services Operations Integration with Jack Henry jXchange:
Financial Services Operations for Banking now offers an out-of-the-box integration with Jack Henry, a leading core banking system provider for the financial services industry and the technology partner of over 2,000 financial institutions.
This new out-of-the-box integration with Jack Henry’s jXchange system will benefit banks in a variety of key areas, including:
- Enable agents to quickly access complete customer profiles, account information, and transaction information to complete servicing requests, initiate actions in Jack Henry core banking systems, and resolve customer issues in a single view, for less swivel-chairing between systems and improved speed of work by employees.
- Quickly provide the right information in real time to customers to increase customer satisfaction.
- Reduce development time and increase speed to market—integration is pre-built and can be triggered via any workflow pre-built within Financial Services Operations for Banking or any workflow or application configured by a customer.
Learn more:
For more information about Financial Services Operations for Banking and the newly released enhancements, please visit the product page.
