How to remove 'undefined' issue from the New button on Workspace

[Community Alums]

Hello,

While using FSO application through Agent workspace, we noticed that New button is not working. When we hover over it, it displays 'undefined', when we click on the button, nothing happens. PFA screenshot.

Please help us to resolve this issue.

Regards,

Jainil Shah

[Mark Manders]

Check your actions under the Now Experience Framework. Your button is probably not connected to any function.

[Community Alums]

Hi Mark,

Couldn't find it 'New' under UI Form Action (Now Experience Framework), can you please guide in bit more details?

Also, this is just OOB behaviour, post our plugin installation.

Regards,

Jainil

[Mark Manders]

There is no 'new' under your sys_declarative_action_assignment list?
Through the sys_ux_action_config list, you can find the workspace and all the actions on there.

But if this is OOB, I would create a case with NowSupport, because then you are not the only ones having this issue. Let ServiceNow fix it for everyone instead of just getting a solution for your instance.