Hello everyone,
I was looking at the documentation for FSO, specially the integration use cases and on the following page: Agent submitting a case (servicenow.com) there is an example of a complain form, where there is one component called Account Search , which when you click on it, would open a modal, where you can fill more info, and then you can click search which would trigger an API call to get this customer from a CRM like system. I'm curious to understand how this form was built and if this account search button is an out of the box component as this is a very powerful component to use in FSO.
For me this form seems like an custom solution but I would like confirmation or know if this type of form is available out of the box so I can investigate how it was created/configured before creating my own solution.
I have complaint management installed on my PDI, and I cannot find this specific form (Is this a custom catalog item ? or a specific case form modified with macros?)
So if anyone can give me an hint if this documentation goes over something available or not that would be great, as I don't want to reinvent the wheel :).
Thank you!!
