VROL

[ModesteA6505466]

Hi Community,

I am currently working through the dispute management configuration. I was wondering if it was possible to simulate the interactions done with VROL along the process such as the acknowledgment letter, the arbitration letter and so on, without having to actually complete the integration. 

This would be for demo purposes.

[Tanushree Maiti]

Hi @ModesteA6505466 

Check these links:

Managing disputes without network integration 

Dispute Rules Content Pack for Visa 

Visa Spoke 

[ModesteA6505466]

Hi, thank you for providing these links. However, they do not seem to explain the details on arbitration letter or any type of activities that would involve communication with a third system. I believe that in the FSO learning course, the narrator said that a custom flow was created in order to trigger these type of events. Is anything of that sort possible?

[DianneG24046098]

Hi @ModesteA6505466 

Have you reviewed the information and demos found in ServiceNow's demo hub?

Here is the link to the FSO Retail Banking - Card Disputes Management - VISA, Mastercard and ACH (Australia)

https://demohub.service-now.com/edsp?nar_sys_id=8e19290b2bc18f104ecffde5ce91bf84

Let me know if you have any other questions. 

Take care, 

Dianne

[ModesteA6505466]

Hi @DianneG24046098 , I unfortunately am not able to connect to the Demo Hub for some reason. Is this a recurrent issue and if yes would there be any workaround?