Hide playbooks on FSM/CSM Variant when conditions change

TimothyF1
Tera Contributor

I'm looking for options to hide a playbook on a record view variant on CSM/FSM configurable workspace. I'd like to avoid creating a second variant of the record page.  The playbooks tab is inside of page collection "CSM default record pre-Details". 

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @TimothyF1 

 

Check if these links help:

KB2815384 How to hide the Record Information tab in CSM/FSM Configurable Workspace 

How to hide playbook tab in workspace if the trigger conditions changed to false ? 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Ankur Bawiskar
Tera Patron

@TimothyF1 

so example when state = on hold you want to hide the playbook tab?

I think the only way is to create second variant since you can't and you should not edit the OOTB record variant

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader