Hide playbooks on FSM/CSM Variant when conditions change
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
I'm looking for options to hide a playbook on a record view variant on CSM/FSM configurable workspace. I'd like to avoid creating a second variant of the record page. The playbooks tab is inside of page collection "CSM default record pre-Details".
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
Hi @TimothyF1
Check if these links help:
KB2815384 How to hide the Record Information tab in CSM/FSM Configurable Workspace
How to hide playbook tab in workspace if the trigger conditions changed to false ?
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
so example when state = on hold you want to hide the playbook tab?
I think the only way is to create second variant since you can't and you should not edit the OOTB record variant
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader