Star rating survey

[Rocco K_hling]

Hello,

I want to give a 5-star rating on a poll, the same way knowledge articles are rated. When starting the survey, the 5 stars are not filled. The higher the rating, the more filled-in stars are displayed.
Example: a click on the middle (3rd) star means 3 stars.

As a result, three filled stars are automatically displayed.

Apparently I can't do this in the survey designer. I can set up 5 stars as the image scale, but then I can only mark one star in the preview.

 

Does anyone here have an idea?

Thanks.

[Hemant Goldar · Accepted solution]

Hi @Rocco K_hling ,

Did you tried using templates in Survey designer??
https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/survey-administration/t...

I have used the OOTB templates 

1) Satisfactory.  2) Smiley Face

Here is preview 

Also there is option to create your own template.

Hope this helps !

Regards,

Hemant 

**Please mark my answer correct or helpful based on the impact**

[Rocco K_hling]

Hello Hemant, Thanks for the tip and the link to https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/survey-administration/t...

So I was able to create my own template.

It was a big step in the right direction.

Greetings, Rocco

[Vishu]

Hi @Rocco K_hling ,

Could you please provide the steps on how to create 5 star rating survey template which takes input like in the same way as knowledge articles do ?

Thanks

[Rocco K_hling]

Ask:
Could you please provide the steps to create a 5 star rating survey template that takes input in the same way as knowledge articles?

Answer:
I asked that question more or less at the beginning: "I can set up 5 stars as the image scale, but then I can only mark one star in the preview."

Create your own survey template:
1. Select "Survey" an click "Template".

2. Existing templates are displayed in the list view. Click "New" in the list view for a new template of your own.
3. Give the template a name.
4. Set the Allow Images option.
5. Click on "New" under "Assessment Template Definition" so that assessment criteria can be created, e.g. an assessment with a scale of 1-5.
6. Enter a display name and value for each assessment template definition, e.g. display "very good" and value 5 to display "very bad" and value 1.
7. In the Assessment Template Definitions, the image can be uploaded and stored for Selected Image and Unselected Image that is displayed if the assessment was selected or not selected, e.g. smilies or a stars.

This custom template can be selected in the survey designer.

Unfortunately, only one rating can be selected and the selection displayed without the scale being displayed. So if value 3 is selected, only the star at 3 will be displayed instead of displaying 3 stars. I haven't found a solution to this yet.