Knowledge 19 - North Carolina Department of Information Technology Modernizes ITSM

[Henry Velez]

Chris King, Enterprise Applications Services Manager, and one of our State & Local Government Group Leaders for the ServiceNow community site, presented at Knowledge 19 this year along with Tracy Doaks, Chief Deputy State CIO/Chief Services Officer. Their talk focused on gaining economies of scale through their implementation of the ServiceNow Platform. The below link provides additional information.

North Carolina Modernizes ITSM; Enhances Analytics and Change Management

[chking]

Thanks, Henry! I'm glad that we got some exposure, and I'm hoping that will inspire some other state and local groups to put their ideas out there for the world to see, whether it's at local SNUGs, dev meetups, Knowledge 2020, or whatever venue you have at hand!