When the State of Tennessee centralized its service delivery model for 21 agencies, the newly formed Strategic Technology Solutions team selected ServiceNow to help them improve customer service and IT outcomes.
They delivered:
• >90% reduction in time to process PO for hardware
• >80% reduction in time to process PO for software
• >2X increase in monthly average of provisioning work orders
• >1.5X increase in system change requests
• 2.5X increase in hardware assets tracked
• 1 request to process all needed IT services for a new hire (down from 7)
• 67% reduction in new employee activation time
Check out what the State CIO and her team have to say in the new case study, also in the January 2019 issue of Government Technology.
