Understanding the Ldap Listener in ServiceNow

[deanproctor]

The "Listen Interval" defines how often to transform.

"So, the Listener interval is actually just the frequency at which the transform takes place. The updates will still come in real time. They build up an import set, then after the interval, that import set is transformed. Listener is a push service. We do not pull those updates, those get pushed to us by your server.

If you want your LDAP changes coming in just once a day, or just once every 6 hours or so, then you should actually turn off the listener, then let the LDAP Refresh scheduled job run. The scheduled job runs once a day (by default). If you want it to run more often than that, then you can change the repeat interval on it.

[G24]

@deanproctor Where is the "LDAP Refresh scheduled job" found?

Is that in table sysauto_list?  Could you possibly provide a screenshot?  Thank you.

[Revanth Karra]

Dear Geoffrey3,

Hi @deanproctor, @G24 . Hope you're doing great! 

@G24 , the "LDAP Refresh scheduled job" is found in the System Scheduler in ServiceNow. To access the System Scheduler,

Go to Navigation > System Scheduler.

Once in the System Scheduler, you can search for the "LDAP Refresh" scheduled job by entering the name of the job in the Search field. The scheduled job will appear in the List tab.

To view the details of the scheduled job, click on the name of the job in the List tab. The details of the scheduled job will be displayed in the Details tab.

Here is a step-by-step guide on how to find the "LDAP Refresh scheduled job" in ServiceNow:

1. Go to Navigation (All) and then System Scheduler.
2. Enter the name of the job, "LDAP Refresh", in the Search field.
3. Click on the name of the job in the List tab.
4. View the details of the scheduled job in the Details tab.

You can also find the "LDAP Refresh scheduled job" by going to the System Administration module.

To do this, go to

1. Click on All (Top Left) and

2. Go to System Scheduler and then click Scheduled Jobs and

3. Go to Scheduled Jobs.

4. A list of all scheduled jobs in ServiceNow will be displayed.

5. You can search for the "LDAP Refresh" scheduled job by entering the name of the job in the Search field.

The "LDAP Refresh scheduled job" is used to refresh the LDAP directory information in ServiceNow. This job is typically run once a day, but you can change the frequency of the job if needed.

The "LDAP Refresh scheduled job" is an important job that helps to ensure that the LDAP directory information in ServiceNow is up-to-date. This is important for ensuring that users can log in to ServiceNow and access the resources they need.

Kindly, please mark my solution as Helpful/Correct, if applicable. If I could help you with your Query then, please hit the Thumb Icon and mark as Correct!!

Thanks & Regards, 

Revanth. K

Product Test Automation Engineer

[G24]

@deanproctor How do I disable the "LDAP Refresh" scheduled job?

Do I set the Trigger Type to NONE?  Because I don't see an Active flag.

[deanproctor]

Geoffrey3 yes. if you delete the sys_trigger entry that's queued  it shouldn't run again until it's rescheduled. 

Dean