Mary Hain
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09-10-2024 01:10 PM - edited 01-06-2025 08:07 AM
Welcome to the ServiceNow Risk Product Portfolio family. We are excited to support you as you start your implementation journey.
One of the first steps on your road to success is defining the internal roles and responsibilities that will lead the project to success. A highly skilled team is responsible for managing the health of the Now Platform®, centralizing and optimizing resources, and overseeing the ultimate success of your GRC or ESG investment.
As part of the team charged with configuring, implementing, and maintaining ServiceNow solutions to meet your organization’s business requirements, you require the skills and expertise to create a path to value and project success.
To help you, ServiceNow has developed specific learning paths by persona for its risk products in its Now Learning portal. These learning paths define what skills are needed to excel in your tasks and responsibilities and maximize the impact of your investment in the ServiceNow platform.
What exactly is a learning path?
A learning path is a grouping of courses that helps Implementers master a particular subject or product, such as Integrated Risk Management (IRM) or Third-party Risk Management (TPRM). With Risk learning paths in Now Learning, you can focus on relevant course content and progressively build knowledge by your persona.
Here are some suggested learning paths for GRC and ESG implementations (see attached). (NOTE: You must be logged into Now Learning to view this document.)
- Implementer: Risk & Compliance (slide 15)
- Implementer: Third-party Risk Management (slide 16)
- Implementer: Business Continuity Management (slide 17
- Implementer: ESG (slide 18)
Additional learning paths are available for System Administrator (slide 4), Developer (slide 6), and Platform Owner (slide 8). In essence, you work toward a learning goal and avoid being distracted by extraneous training classes. Because courses are sequenced, you get detailed coursework on how to use your product or service. You can focus on current lessons without being overwhelmed by what’s next in the queue.
Looking for beginner training for your team or end users? We recommend the Welcome to ServiceNow on-demand course, which introduces ServiceNow, its platform, including what it does and how to use it. (Available in French, German, Japanese, and Korean, 3 hours). If you are searching for a more challenging course, check out the Fundamentals courses for GRC and ESG on Now Learning.
Delivering value
A well-mapped learning path helps you measure your advancement and guide your own progression. If your goal is certification, a learning path is the quickest, most direct path to that achievement. Other benefits:
- You choose the class format that suits your learning style: hands-on practice in live and on-demand classes and workshops or self-paced independent study classes you complete on your own time.
- Built-in guides help you through the required courses, skill sets, and exams to become a certified ServiceNow professional by persona.
- Learning path completion adds a new credential to your resume, jumpstarting or advancing your career.
- Certification completion increases your value in the fast-growing ServiceNow talent market.
We recommend you check with your ServiceNow account team to see if you have any learning credits available. The credits can be used to purchase any training solution provided by ServiceNow Training and Certification.
Now that you are ready to kick off the implementation journey, it’s time to evaluate the skills of your implementation team. Do you need to update some of your skills, expand them into new areas, or earn a certification? Who else needs specialized training? Now Learning can provide the learning resources to achieve a successful implementation and happy users.
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