Business Continuity Management > Learn about Crisis Management

[Mary Hain]

Overview

Crisis management enables you to effectively manage recovery during disruptions and adverse events within your organization. Crisis management may include:

• Monitoring upcoming and ongoing threats
• Identifying the line of impact and critical assets in the impact radius
• Safeguarding employees and stakeholders
• Recovering operations and business processes
• Ensuring the delivery of the critical services and products
• Minimizing a negative impact on the organization's reputation 

🆕 Zurich release:  Threat Assessment Enhancements. From the assessment workspace, BCM managers can trigger threat assessments before, during, and after crises, adjust questions based on responses, and automate next steps without leaving the workflow.

Demos

• Business Continuity Management Overview provides a demo of Crisis Mgmt. features of BCM starting at 9:12
• For additional BCM demos, check out our demo library.

Resources

(Login may be required.)

• Now Create BCM Process Guide - Provides detailed guidance on the way that ServiceNow intends the process to work for Business Continuity Management. (p. 17)
• Product Documentation – Recovery and Exercise Management
• BCM Community Forum    

FAQs

• What does Crisis Management aim to minimize?
  Crisis Management seeks to minimize the unavailability of critical business functions and processes and mitigate financial, reputational, legal, and regulatory impacts during a crisis event.

• How are dependencies assessed in crisis management?
  Dependencies identified in the business impact analysis (BIA) can be assessed for impact in a crisis event using configuration item (CI) data from the Now Platform.

• How can recovery tasks be accessed during a crisis or exercise?
  Recovery tasks assigned to you or your team can be viewed through the self-service application menu at any time.

• What is the role of Everbridge in Crisis Management?
  Everbridge provides emergency notifications and enables two-way communication, helping to alert stakeholders and coordinate responses during critical events.

• How is the Emergency Notification feature set up?
  The setup involves configuring pre-requisite data, establishing a connection with Everbridge, and ensuring a successful notification delivery workflow.

• How do you create and monitor an emergency notification for a crisis?
  An emergency notification can be created in the Emergency Notification tab in the Event workspace and its workflow can be monitored for crisis or exercise events.

[atena]

where can we make changes to the Crisis Event workflow @Mary Hain