Change to your ServiceNow ID and profile

[Eric Feron]

Hello all,

A change to the way you access and use your ServiceNow profile is coming. On Sept. 4, 2019, we'll be making it easier for you to navigate through our sites by creating a single ServiceNow ID that you can use to log in to Now Community, Now Learning, Developer Portal, and other ServiceNow sites. Through this ServiceNow ID, you can register for our events, download resources, log in to the Developer Portal, and much more.

We're also creating a single user profile for you called a Now Profile that you can access with your ServiceNow ID. Now Profile is being launched as part of Customer Success Center's Now Creators program. The privacy settings from your current Community Profile will be reflected on your new Now Profile. You can change those settings at any time by navigating to the Achievement privacy settings tab on your Now Profile workspace. You can also delete your Now Profile at any time by clicking the Profile icon, then Manage Now Profile, and finally, Delete Account.

Due to migration to the Now Profile, note that your Community Profile will not be editable from Aug. 29 to Sept. 4.

Q: What is the Now Profile?
The Now Profile from ServiceNow brings together all your achievements across the Now Platform in one place. Whether these are certifications you've completed, Community Expert levels acquired, or Super Badges attained, the Now Profile is your one-stop shop for showcasing and sharing all you achievements with your peers and social audience.

Q: Who can see my Now Profile?
If you're a Community member, others can view your Now Profile by clicking your profile's display name within the Community site. Additionally, anyone you share your profile URL with will be able to see your Now Profile.

Q: I don't want my Now Profile to be public. What can I do to ensure my information is private so only I can see it?
You have full control of what is shown on your Now Profile and can update the default settings at any time to maintain absolute control. Here's what you can do and how:

1. If you're a Community member, some parts of your profile are visible to other Community users as part of your Community Profile. The defaults you have maintained for you Community Profile will continue to be honored and the Now Profile inherits those defaults. For example, if you had chosen to keep your bio private, the Now Profile will also keep it private. In order to hide your profile data completely, click Manage Now Profile, then on the Now Workspace, click the Edit link and set your privacy toggles to Private.
2. If you're not a Community member, in order to share your Now Profile with someone else, you must share the URL associated with your profile. Please be aware that every Now Profile is public by default.
3. We use the following privacy defaults for your profile:

Data element	Privacy defaults
Photo	Public if uploaded
Display Name	Always Public
First name	Public until display name set, then private
Last Name	Private
User entered Title	Public
Bio	Public
Company	Public
City	Public if entered by you
State	Public if entered by you
Country	Public
Relationship to ServiceNow (Employees only)	Always Public
Email	Private
Phone	Private
Social handle for LinkedIn	Public if entered by you
Social handle for Twitter	Public if entered by you
Social handle for Facebook	Public if entered by you
Badges from Now Creators	Public if uploaded
Badges from Now Learning	Public if uploaded
Badges from Community	Public if uploaded
Community Points and current Level	Public if uploaded
Now Creators Achievements	Private
Now Learning Achievements	Private
Community Achievements	Public

Still have questions? Contact us at: NowCreators@servicenow.com