Demos of the major new Risk capabilities (including Now Assist) in the Zurich release

[Mary Hain]

The Risk Zurich release is here!  Get a first look at the new Risk GenAI-powered capabilities to improve your risk team’s productivity and efficiency. Here are the latest demos for Now Assist in our Risk portfolio.

Now Assist for IRM: Common Control Objective Creation: Identifies similar control objectives and generates a common control objective through summarization. View demo. Register for the “What’s new in the Zurich release for Integrated Risk Management (IRM) and Now Assist” webinar: Wed., Sept. 18, 8 am – 9 am PT | 11 am – 12 pm ET

Now Assist for IRM Regulatory Change to Control Mapping: Automates the mapping of incoming regulatory changes to internal business operations controls. View demo. Register for the “What’s new in the Zurich release for Integrated Risk Management (IRM) and Now Assist” webinar: Wed., Sept. 18, 8 am – 9 am PT | 11 am – 12 pm ET

Now Assist for IRM: Risk Event Summarization: Summarizes risk event data throughout its lifecycle, including root cause analysis, recovery actions, and legal expenses for faster analysis and action. View demo. Register for the “What’s new in the Zurich release for Integrated Risk Management (IRM) and Now Assist” webinar: Wed., Sept. 18, 8 am – 9 am PT | 11 am – 12 pm ET

Now Assist for ESG: Utility bills data extraction: Automated, accurate, and scalable extraction of ESG-relevant data from utility bills. View demo. Register for the “What’s new in the Zurich release for ESG Management” webinar on Tues., Sept. 30, 9 am – 10 am PT | 12 pm – 1 pm ET

It’s ServiceNow Zurich family release time, and we have a record number of new Risk product features to help you be more productive. From AI Control Tower to Audit, Advanced Risk in IRM to Business Continuity Management, and risk common core tools, these features focus on improving the flexibility and productivity of your risk and compliance program.

Before we share these new features, we also want to thank you. These features result from your feedback on how to improve our products, making them easier to use and increasing their impact.

LEARN MORE

Register for our What’s New webinars in September and October for a deep dive into the latest Risk capabilities in Zurich.

Here are the major Risk product highlights for July 2025, including links to demos:

AI Control Tower: This release is packed with new capabilities in areas such as AI strategy/demand, AI Inventory, AI risk and compliance, security and privacy, value metrics, and performance indicators, and more!   View demo.  Register for the “Managing AI Agents with AI Control Tower” webinar on Aug. 22.

Tip:  Learn how AI Control Tower facilitates compliance with key ISO and EU regulations in this Community article:  ServiceNow AI Control Tower: Blueprint for ISO/IEC 42001 and EU AI Act Compliance.

Integrated Risk Management (IRM) - Advanced Risk:  New dynamic, grid-based view for power users who prefer a spreadsheet-style interface for data review and management.  View demo. Register for the “What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management” webinar on Sept. 16.

Integrated Risk Management (IRM) - Audit Management: Explore the new features in IRM Audit Management for Zurich, including simplifying evidence requests so respondents better understand the question’s context and expanded flexibility in defining control test steps. View demo. Register for the “What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management” webinar on Sept. 16.

Business Continuity Management (BCM): View two powerful new features:

• Addition of one-click MS Word reporting of business impact analysis, business continuity planning, and events to executive or non-risk audiences.
• New capabilities in the threat assessment template for the business continuity team to automatically trigger threat and impact assessments before, during, and after crisis events and create new actions based on the results.

View demo. Register for the “What’s New in the Zurich release for Business Continuity Management and Operational Resilience” webinar on Sept. 23.

Smart Assessment Engine: A new collaboration feature supports multiple users simultaneously completing different parts of an assessment. The new Normalization feature helps teams to normalize scoring across assessments with different scoring ranges, improving data review and analysis. (Available in all Risk products with a Smart Assessment Engine integration.) View demo. Register for the “What’s New in Third-Party Risk Management / Smart Assessment Engine” webinar on Sept. 25.

Third-Party Risk Management: Smart Assessment Engine integration facilitates the development and completion of assessments by third-party vendors. View demo. Register for the “What’s New in the Zurich release for Third–party Risk Management” webinar on Sept. 25.

Common core tools: New framework that enables admins to update record access based on entities and configure bulk data access. View demo. Register for the “New Enhancements in User Access Permissions in IRM” Community webinar (coming soon). A Community Office Hours webinar to follow in November. If you are a partner, you can find on-demand webinar on entity-based access on the Partner Success Portal.

[Rafael Cardoso]

Thank you to the product team for this impressive release Z! Excited to put the new updates into action. Bring on the plugins!! 👏