If you are a Vendor Risk Manager or a Vendor Manager, this tutorial will show you a step-by-step in-product guide to get started and quickly get value from your ServiceNow Vendor Risk Management application.
In 19 minutes, Donna Johnson, Advisory Solution Architect, GRC, at ServiceNow shares with you her expertise and deep knowledge of the VRM product.
 | Donna Johnson, Advisory Solution Architect, GRC, at ServiceNow |
Video content:
00:01 Introductions and background,
01:46 The six steps to prepare for and implement Vendor Risk Management:
- Vendor Portfolio
- Vendor Tiering
- Assessment Management
- Vendor Portal - Issues and Remediation
- Integration with Governance, Risk and Compliance
02:44 Demo,
02:50 Overview of the product,
04:45 Vendor Portfolio - Import from a spreadsheet,
06:14 Tiering and Assessments - SLAs, Business Rules, SIG, Designer,
10:57 Assessment creation workflow - Templates, Security Assessments, watch list, schedules,
12:43 Vendor Portal - Primary, team, submit, manage, mandatory questions, dependency questions, issues and tasks,
14:23 Responses from Vendor - Assessment record, SIG, follow ups, Issue creation,
16:22 Assessment - Quality Assessment, surveys, open issues, keeping track of it all,
17:27 GRC Integration,
17:38 What you should do right now,
18:37 Reminders.
Also see: IT Vendor Risk Management.
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