ServiceNow makes available to registered customers and prospects a number of key reports. Please see below for how to access our SOX1 and other reports.
WHAT IS THE CORE
The CORE is an extensive repository of ServiceNow documentation located in the ServiceNow Community where customers can find information about various regulations, standards, and internal policy. Updated regularly, the CORE includes:
- Overview of the ServiceNow Quality Management System (QMS)
- Overview of ServiceNow system architecture and security
- Third-party attestations and audit reports
- Key ServiceNow policies and procedures
- Standard assessments and questionnaires
WHO CAN GET ACCESS TO THE CORE
- CORE access is restricted to customer representatives in a regulatory compliance, audit, or security role.
- Partners and prospects are restricted to the Limited CORE.
HOW TO GET ACCESS TO THE CORE
- A Community account and completion of a CORE registration survey is required to gain access to CORE
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- Sign into the ServiceNow Community (https://community.servicenow.com)
- Click on GROUPS > SPECIAL INTEREST GROUPS
- Under TOPICS, click on ServiceNow CORE link (https://community.servicenow.com/community/special-interest-groups/core)
- Once inside the ServiceNow CORE, start with the “Directory of Topics and Documents” which lists all documents available grouped by common topic.
- Access is role-based and dependent upon detailed responses to the survey questions. Please make sure you provide COMPLETE answers in the survey and avoid the use of abbreviations.
It may take ServiceNow up to five days to grant you access to CORE. While waiting for access, we recommend that you read the e-book “Delivering Secure, Scalable, and Compliant Cloud Services” on the ServiceNow’s Trust Site (https://www.servicenow.com/company/trust.html) for an introduction to security, privacy, and compliance program.
