Product Success: Workshops and Now Create resources to get you jumpstarted with GRC & ESG

[Mary Hain]

The Risk & ESG Product Success team is a valuable resource for any ServiceNow's Risk or ESG customer. We are passionate about maximizing the value our customers achieve when adopting ServiceNow’s integrated risk solutions.

Hosting Risk workshops on the topics that matter most to you is one of our core initiatives. Below is a library of workshops to help you jumpstart your implementation journey.

We invite you to check out our on-demand workshops below. Our content is up to date, despite the recording date. We also list some popular Now Create resources. We welcome feedback, so be sure to ask questions or add comments below.

Library of on-demand workshops

2024

Feature Release: Smart Assessment Engine [IRM]

Back to Basics: Control Lifecycle - OOTB workflow for control management and monitoring

Back to Basics: Issue Management Lifecycle

How-to: Third-party Risk Management

How-to: Business Continuity & Operational Resilience

How-to: Risk Assessments Lifecycle

2023

Back to Basics: Indicators: In-depth basic use of indicators with details of common use cases

Indicators vs Metrics: Understanding of Metrics in IRM

Policy Authoring and Redlining: How to use O365 Integration for policy creation and management

Policy Acknowledgement and Exception: How to gain value from OOTB workflows

Back to Basics: Control Lifecycle: Understand the OOTB workflow for control management and monitorin...

Now Create Delivery Guidance

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices. The resources are based on the expertise resulting from thousands of successful implementations.

Risk functional architectures - Describes key product features and outlines the technical components and relationships through architectural diagrams. 

GRC - Product Architecture Blueprint - Describes the inherent functionality of the Governance, Risk & Compliance (GRC) and outlines the technical components in the form of a diagram.

How to Setup IRM Access and Governance Structure - Provides additional guidance to help customers understand the various features and processes related to the product or solution being implemented.

Additional resources

Other resources that may answer questions you encounter on your ServiceNow adoption journey.

Essential Checklist for Getting Started with ESG Management

Implementing ESGM - Best Practice Guidance and Lessons Learned

Understanding Entities and Metrics in ESGM webinar

Understanding the ESGM Maturity Model