Anyone know how to create a call tree

[Jules Edwards]

I know we can build recovery teams, but I need a call tree like this:

Anyone know how to go about building this, I'm assuming this would be a document template and javascript to get the fields from sys_user and ...group.members etc.   Department Manager could be the BCM Lead.   Primary and Alternate could u_ fields.  

[Community Alums]

Hi Jules,

Building recovery teams is the recommended approach!!

However you can build something quite closely with your expectation by using Everbridge!!

By integrating with Everbridge, importing the Records types and creating contact import rule to apply on the User table and filter out users as contacts for emergency notifications.

Follow this doc : https://docs.servicenow.com/bundle/sandiego-governance-risk-compliance/page/product/grc-business-con...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi Jules,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Jules Edwards]

I don't need a connection.  I'm looking for formatting a call tree from the data from whatever system twillio, everbridge or sys_user table.