Default query in GRC ServiceNow

Shweta Maurya
Tera Contributor

yesterday

Hello,

 

Unable to find backend configuration for attached filter. This filter is visible to all user and users are unable to remove the filter.

Could you please help me like where i can see the backend configuration for this as i need to remove this filters.

 

Thankyou in Advanced!

 

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SANDEEP DUTTA
Tera Patron
Tera Patron

13 hours ago

Hi @Shweta Maurya ,

From where are you navigating to reach to this Related list?

Moreover, this is a custom filter been used. It's called as "Default Filter", to remove you can Go to list control and bring "Edit default filter" to the form and make it empty as shown below

 

SANDEEPDUTTA_0-1765787239701.png

 

 

 

Thanks,
Sandeep Dutta

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Shweta Maurya
Tera Contributor
In response to SANDEEP DUTTA

13 hours ago

As you explained above, I checked,  in my case for this Action plan table nothing is present in 'edit default filter' list.

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Matthias Ferstl
Mega Guru
In response to Shweta Maurya

13 hours ago

Could you please provide a more detailed screenshot? 

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and "accepted solutions"This motivates others to take part, post solutions and find answers. Thanks! - Mat
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SANDEEP DUTTA
Tera Patron
Tera Patron
In response to Shweta Maurya

12 hours ago

Hi @Shweta Maurya ,

Then, do reverse engineering, create a default simple filter :

  1. Navigate to the related list (you can consider your action table).
  2. Create the desired filter using the condition builder (example, [Active] [is] [true])
  3. Click Set as Default Filter.

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
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