Entity sn_grc_profile task field doesn't get populated

Tadz
Tera Guru
Tera Guru

Hi Everyone, Happy Holidays!

 

Regarding the Entity sn_grc_profile.task field doesn't get populated. I tried to check existing BR, ACL's, client script, UI policies but couldn't find the reason why its being emptied out after populating. Encountered this on PDI as well so probably this is OOB but I couldn't locate the reason its not being populated. sn_grc_profile table doesn't extend to any other table as well.

 

Let me know if anyone has an idea on this issue.

 

Thanks,

Tads

1 ACCEPTED SOLUTION

GouthamAnumolu
ServiceNow Employee
ServiceNow Employee

HI @Tadz , "Set Discrete Fields from Applies to" this business rule is responsible for updating "task" field. Task field gets populated based on "applies to" field of entity. I hope this helps.

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5 REPLIES 5

GouthamAnumolu
ServiceNow Employee
ServiceNow Employee

hi @Tadz , can you provide more details ? I didn't get the ask. On what table sn_grc_profile.task field is present ? 

Hi @GouthamAnumolu , the table is sn_grc_profile and the field is task.

See screenshot:

1. Trying to populate task field

Tadz_0-1735547115839.png

2. Upon saving it gets emptied out

Tadz_1-1735547147907.png

 

I'm planning to use the task field to relate to policy exception table. However it doesn't get populated.

 

 

GouthamAnumolu
ServiceNow Employee
ServiceNow Employee

HI @Tadz , "Set Discrete Fields from Applies to" this business rule is responsible for updating "task" field. Task field gets populated based on "applies to" field of entity. I hope this helps.

Thank you, now I get it, the task field and the table should be aligned. So basically it applies when we have an applies to field.