Error Message: Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" because "pdfOS" is null

[ShitalB92986770]

HI Team,

While generating PDF in Plan in BCM, i am getting "Error: Unable to generate PDF attachment".

When i dig into the code level, i found that error is coming from -

 var pdfGenerationAPI = new sn_pdfgeneratorutils.PDFGenerationAPI();

var response = pdfGenerationAPI.convertToPDFWithHeaderFooter(

        params.htmlBody,

        params.targetTable,

        params.targetSysId,

        params.generatedPdfName,

        _getHeaderFooterInfo(params.htmlTemplateGr),

        params.htmlTemplateGr.custom_font.toString(),

        documentConfiguration

    );

response is -  {"message":" Conversion failed. HTML to PDF conversion has failed with exception : Index 1 out of bounds for length 1","request_id":"***************************************","status":"failure"}

It's happening only for one record. I already tried by cleating cache on instance and on browser level.

Please let me know if anyone has any idea on this.

Thank you.

[Tanushree Maiti]

Hi ,

First go to All document template -> open your template which is generating pdf and confirm it is published

If it is not published, make it Publish 

And confirm here what result you are getting.

[ShitalB92986770]

HI, it is in published state already and then today suddenly PDF got generated.

strange behavior..i guess when i cleared cache it took time..maybe 

[ShitalB92986770]

HI, i just found out that issue still exists.

It is causing due to CSS added as below - 

<style>

@page {size: landscape}

</style>

If i remove this from Document Template, then PDF is getting generated correctly.

Can anyone please help how to add landscape css to resolve this issue? 

Thank you.