GRC Issue Group Rules

Sabrina10 · ‎08-29-2018

I'm looking for more information on the purpose for the Issue Group Rules and how they are used for Controls and Risks. I wasn't able to find much in the docs site other than references to the field on the forms, but that doesn't meet it isn't there - I just couldn't find it.

Anyone have insight into this?

Thanks

Sabrina

Anushree Randad · ‎09-25-2018

The purpose of issue group rule is to group similar issues together into a parent issue based on conditions defined in the rule, so that you can work on the similar issues at once and close out the parent issue once resolved, which will close out all the child issues. This could be used for issues related to IT controls such as ‘Patch windows servers on Tuesday’. If there are 10 servers that you need to patch and there are 10 controls crated for them and for some reason they are non-compliant and issues are generated for them. All these 10 issues are similar so you can group them together and resolve the parent issue which will close out all the child issues. It makes the issue management better. Thanks, Anushree,

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SaiRaviKiran Ak · ‎08-29-2018

Hi,

Please go through the below link to get better idea.

https://docs.servicenow.com/bundle/jakarta-governance-risk-compliance/page/product/grc-risk/referenc...

Please mark answer as Correct/Helpful if it answers your question.

Thanks,

Ravi

Sabrina10 · ‎08-29-2018

Thanks, but that is just a link to the Risk Roles, it doesn't discuss the Issue Group Rules table that I am looking for information on. Is that the page you meant to link?

sunriver61 · ‎08-24-2023

No help at all. The link is broken and from what was stated already it led to non-relevant content

Manisha Boddu · ‎09-20-2018

Hi,

Hope the below link helps you in understanding Issue group rules:

https://docs.servicenow.com/bundle/london-governance-risk-compliance/page/product/grc-common/task/t_...

https://docs.servicenow.com/bundle/london-governance-risk-compliance/page/product/grc-policy-and-com...

Thanks,

Manisha.