Grouped Attestations - change of state displayed

SammBroadbent
Tera Contributor

I need to be able to see a status of In progress when Grouped assessment is being saved or in-progress to enable accurate reporting. 
The current state does not change for a grouped attestation until it’s ‘completed’ – This behaviour differs from an attestation outside of Grouping (line item level).

Has anyone a solution for this?

2 REPLIES 2

Priscilla Muiua
ServiceNow Employee
ServiceNow Employee

Hello @SammBroadbent ,

 

In order to help you best, please let us know if you are using the Smart Assessment Engineer or the classic version? 

Priscilla Muiua
ServiceNow Employee
ServiceNow Employee

Hello @SammBroadbent ,

 

Here is a screenshot of the classic attestations grouped. Upon answering the assessment and saving, the status shows in progress for the grouped attestation.  

PriscillaMuiua_0-1739548360847.png

 

 

Currently in Smart Assessment Engine, OOB we do not have an “In progress” state for assessments - for individual assessments as well as for grouped.

 

Progress is the only way customer can use to determine whether an assessor has made updates to an assessment. 

Progress is calculated from unanswered_required_count, unanswered_optional_count, total_questions_count.